Welcome to Gelani Tools. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.gelanitools.com or contact us for our products and services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal details: Your name, email address, phone or WhatsApp number, company name, and country
  • Inquiry details: Product requirements, quantities, and any message you submit through our forms
  • Technical data: IP address, browser type, device information, pages visited, and time spent on the site
  • Cookies: Small files that help us improve your browsing experience

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and quote requests
  • Process and fulfil orders, including shipping and communication about them
  • Provide customer support and after-sales service
  • Improve our website, products, and services
  • Send updates, offers, or product information (only where you have agreed or where permitted by law)
  • Protect against fraud and unauthorized activity

3. Cookies and Tracking Technologies

Our website may use cookies and similar tools to remember your preferences, analyze website traffic, and improve performance. You can disable cookies in your browser settings, although some features of the website may not work properly as a result.

4. Sharing of Information

Gelani Tools does not sell or rent your personal information. We may share it only with:

  • Trusted service providers such as shipping and logistics partners, payment processors, and website or analytics services, strictly to carry out our business with you
  • Legal or government authorities when required by law

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We keep your information only as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Delete your information, where applicable
  • Opt out of marketing communications at any time

To make a request, contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

9. Children’s Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Gelani Tools
Sialkot, Pakistan
Email: info@gelanitools.com